Thank you for shopping at The Magical Box. We take great pride in delivering magical experiences and quality products. Please review our comprehensive returns, exchanges, and refund policy below, covering both our Domestic (UK) and International (USA) customers.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Should an item be damaged we will require photographic evidence of damage to the parcel and contents which we can then present to Royal Mail or the Courier.

If for any reason the goods have been damaged or not correct, the customer is not required to pay for any return shipping fee.

Clothing

We have a 14 day return policy, which means you have  14 days after receiving your item to request a return.
and 14 days to return it after the request has been accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable and in its original packaging.

Items should be folded neatly and carefully packed.

You’ll also need the item order number. Please include this in the return.

To complete your return, we require you to first get in touch with us at contact@themagicalbox.co.uk.

Items sent back to us without first requesting a return will not be accepted.

Please return items in original packing where possible and not use oversized packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Non Clothing

We have a 14 day return policy, which means you have  14 days after receiving your item to request a return.
and 14 days to return it after the request has been accepted.

To be eligible for a return, your item must be in the same condition that you received it, unused with the original contents and in its original packaging.

You’ll also need the item order number. Please include this in the return.

There are certain circumstances where only a part refund would be granted (if applicable)

1) Items with obvious signs of use.

2) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

3) Any item that is returned more than 14 days after delivery

Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Packing

Make sure the item has been packaged safely and securely .You are ultimately responsible for it getting returned in the condition it was sent. There are insurances that cover this that may cost extra depending on the value or the package.

Most couriers include a £20 content cover but charge for more valuable items.

Please return items in original packing where possible and not use oversized packaging.

If it gets lost then you need to contact the courier/Post Office to enquire and to claim as the fault will then lie with them.

To start a return, you can get in touch with us at contact@themagicalbox.co.uk. Please note that returns will need to be sent to the following address: 

The Magical Box, 87 Fore Street, Bodmin, Cornwall, PL31 2JB

You can always get in touch with us for any return question at contact@themagicalbox.co.uk.

Click here to start the return.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Orders & Returns (USA)

We are pleased to offer shipping and returns for our valued customers in the United States. Please note the specific conditions applicable to international orders:

Return Shipping Costs: International return shipping costs (including customs duties or taxes incurred) are the sole responsibility of the customer, unless the item arrived damaged or defective.

Customs Declaration: When returning an item from the USA, you must clearly mark the package as "RETURNED GOODS - NO COMMERCIAL VALUE" on the customs form. Failure to do so may result in import fees charged to us, which will be deducted from your refund.

Shipping Method: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Import Taxes & Duties at Checkout (DDP): Import taxes and duties are automatically collected at checkout. We handle custom duties upfront so there are no hidden or surprise carrier fees upon delivery.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags where applicable , and in its original packaging. You’ll also need the item order number. Please include this in the return.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please get in touch with us at contact@themagicalbox.co.uk.